Putting an effective complaint and recall management system in place

Complaints very strongly show a company how its products or services are perceived where it matters the most -in the customer’s mind. Complaint handling is one of the key indicators of how seriously a business takes its customers’ point of view. Complaints are to be expected from about any product; but their importance is all […]

Second Death From Flesh-Eating-Bacteria Infection After Hurricane Harvey Is Reported

  A 31-year-old man who helped to repair homes in Galveston, Texas after flooding caused by Hurricane Harvey was recently diagnosed with flesh-eating bacteria and died on October 16th after being admitted to a hospital on October 10th, according to a statement released by health officials in Galveston on Monday. He is the second person […]

Heart surgery survival chances ‘better in the afternoon’

Open heart surgery appears to be safer in the afternoon because of the body’s internal clock, scientists have said. The body clock – or circadian rhythm – is the reason we want to sleep at night, but it also drives huge changes in the way our bodies work. The research, published in the Lancet, suggests […]

Gaining The Upper Hand In The New Healthcare Marketing Landscape

Corey Quinn is the CMO at Scorpion, an internet marketing company with offices located across the U.S. Patient behaviors and expectations are changing rapidly — and as a result, so is the world of healthcare marketing. With the rise of urgent care centers, retail clinics and telemedicine in recent years, consumers now have access to a more diverse […]

Forbes Talks Taxes, Healthcare in Address to Students

As Republicans struggle to score a legislative win on taxes, Steve Forbes dismissed fears that the American economy is doomed to slow economic growth or secular stagnation as “preposterous.” Forbes, the chairman and editor-in-chief of Forbes Media and former Republican presidential candidate, blamed the current economic rut on correctable policy errors in a lecture sponsored […]

Precision medicine: From ‘one-size-fits-all’ to personalized healthcare

Imagine a future in which, rather than using symptoms to identify a disease, your genes, metabolism, and gut microbiome inform how your individual health is managed. This is the vision of precision medicine. Traditional medicine uses symptoms to diagnose diseases, and drugs to treat these symptoms. But precision medicine aims to turn this concept on its […]

Sneak Peak into World’s Largest Flying Restaurant [Infographic]

First class cabin passenger in Emirates Airline enjoying her dinner. Photo-Emirates How does a global airline like Emirates cater to the needs of its over 55 million customers? Here’s a neat infographic that gives you a glimpse into how Dubai’s flagship airline is able to meet and exceed its customer’s gastronomic requirements! Emirates serves more […]

Complaints Handling, Adverse Event Reporting, and Recalls call for an integrated approach

Medical device manufacturers work and operate in various regulatory systems whose requirements are different and not always consistent with each other. The new ISO version, the ISO 13485:2016, recognizes this fact. The disparate requirements of each regulatory system make it necessary for manufacturers to identify their roles, as well as the regulatory requirements for that […]

Analysis: Single-payer would drastically change American health care; here’s how it works

As Republican efforts to repeal and replace the Affordable Care Act continue in the background, some Democrats are starting to eye a new health policy goal: implementing a single-payer system. Sen. Bernie Sanders, I-Vt., introduced a single-payer bill in mid-September with 16 Democratic co-sponsors — 16 more than he got when he introduced the bill […]

A step towards better health care

  Today, we live in an era of customization. Increasingly, customers can modify a product’s appearance, features, or content according to their unique needs or desires. Often, even the news we see in our newsfeeds is customized based off our preferences. Why, then, are so many aspects of the health care industry still one-size-fits-all? As […]